![]() You can also attach a photo by clicking on the paperclip icon. Once the wait is over, make sure to explain that the issue that you’re facing in detail. ![]() The queue time will be displayed on the chat. Once you’ve selected a sub-category, you need to wait for a customer service representative to chat with you.ĭepending on the number of requests that Binance is receiving, it can take several minutes or hours before you can chat with someone. Next, you need to select a sub-category from the bullet list provided. If you haven’t created an account yet, you can use this referral link. ![]() This is because you need to be logged in to your Binance account before you can chat with a customer service representative. If you’re not logged in to your Binance account, you will be prompted to log in. Phone support is scarce and I got ghosted too many times to count. Select the category that is related to your issue. We investigated five crypto exchanges’ customer support, including Coinbase, Binance US, Kraken, KuCoin and Gemini. There are five different categories including “Buy crypto with fiat”, “Account function”, “Crypto withdrawal”, “P2P, and “Crypto deposit”. The chat screen allows you to chat with a customer service representative on Binance.īut first, you need to select the category of the issue that you’re facing. However, if you’re unable to resolve your issue, then you can try contacting Binance using the 3 ways below.Īfter you’ve navigated clicked on “Submit a request”, you’ll land on a chat screen. We want to provide Binance users with fast and easy access to crypto. If you’re facing an issue on the exchange, you’ll most likely be able to solve it by reading the articles and watching the videos there. The Support Center has a ton of articles and videos to guide you in using the exchange. You can also use the search bar in the Support Center to find a solution to your issue. The Binance Support Center contains multiple categories that you can choose from.įor example, if you’re having an issue with buying cryptocurrency, click on the “Buy Crypto (Fiat/P2P)” category.Īfter you’ve clicked on the “Buy Crypto (Fiat/P2P)” category, you’ll land on a page with frequently asked questions on it.Ĭlick on a frequently asked question to get an answer for it. Binance - Customer Service Representative (Spanish/English) Customer Service Representative (Spanish/English) Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. To contact Binance, you can either submit a request, send a direct message to Binance Support on Twitter, or post a comment in the Weekly Binance Support thread on r/Binance.Īlternatively, you can visit the Binance Support Center to get answers. 1- Customer Service AgentFull TimeDubai, UAEJob Responsibilities:A- As the frontline of the P2P LinkedIn.
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